5* Hotels, 5* Resorts, and Cruise Ships
With our consultancy and training services we prepare your staff and organisation to secure high occupancy and repeat bookings by exceeding the expectations of your targeted high-end distinguished guests in respect to service and luxury feeling. Brand loyalty is only third in place after location and price for guests to select a hotel. Our objective is to enhance this brand affiliation,
After setting the service objectives and logistics togher with you, the core of our training is gaining the understanding of the lives your guests live. We coach the mindset of your staff, instil passion and teach them to focus on positive curiosity into the lives of your guests. we show that practical skills are important, but that these are only part of the story.
In our philosophy the only thing that counts is the experience of the guest. With up-do-date experience from private households, and major luxury hotels all over the world, International Butlers translates the expectations of your guest into tailor-made pragrammes.
IB-Signature Butler Service Department
We feel responsible for our projects as they are so important to all parties concerned; your guests, your staff, and your organisation. Training is only one aspect of personalising service and of bringing the guest experience and appreciation to a highest level. With our turn-key approach, we look at the total picture. This includes laying down the basics of the butler service and overall service, the service objectives and procedures, installing the logistics, the butler-pantry, and training staff and management. We also take care of all required supportive documentation.