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Consultancy

 

Pre-Summer special 4-day consultancy

In a unique short 4-day program we support and coach your hotel to make a last jump up the hospitality ladder to achieve that vital ‘unique first and lasting impression’. After a 3 day ‘mystery vistit’, focussing especially on mindset and creating an experience with the guests, we use our findings in a half day workshop for the management and a half day coaching of key members of staff to immediately implement and coach the hotel as a whole.   

Contact us to discuss the program  and to fine-tune the execution of the details.

 

Mystery Shopper Visits

How much do you know about the real experience of the guest? How much do they tell you about the performance of your staff in encountering them, and during challenging situations? We benchmark your current service performance through standard evaluation and experience findings.
We put both the organisation and the staff to the test. Mystery visits usually precede a training and coaching project, but can also be executed separately. Apart from valuating each and every element in the service area, we always add suggestions for a follow-up plan.

Signature IB Butler Service Department

In order to give your Butlers the tools and backup to operate well, you need a Butler’s Pantry as well as all the guidelines. Within our turn-key approach, we install all necessary logistics. The Signature IB Butler Service Department is fully equipped to anticipate any necessity or requirement of your guest. In close cooperation we tailor make this department to fit into your organisation.

Butler’s Bible, Guest’s Pantry Book

International Butlers provides full support in establishing the Service Objectives and Service Steps that enable the staff to provide sustainable luxury service. We set the guidelines for collecting and maintaining vital information to support your distinguished guest at all times. We take care of the supportive documentation, required to secure sustainability of your butler service.

 

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