"Listen to Your Eyes"Published by: Hugo Mechelse
Published on: 23-02-2017 9:03 AM
Pageviews: 3508
Published on: 23-02-2017 9:03 AM
Pageviews: 3508
Maurizio Nannucci (2016)
This is the very reason why I regularly visit a contemporary art museum: to get inspired. Recently I visited the new private museum Voorlinden in Wassenaar, The Netherlands, and saw this light-art by Maurizio Nannucci.
The artist Maurizio Mannucci, invites you to trust what you see. His idea is that reading and listening are guided by your ratio. By using your eyes, you can allow your imagination and your experience to be trigged. For him this applies to both art and the real world, your environment.
This is like communication and mindfulness; avoid to ‘translate’ immediately but use your eyes open-mindedly. As a service provider, whether you are a butler or other staff member in hospitality, for you this is a starting point for your next step: to see what others don’t see. You digest all the information and only accept excellence on the one hand (eye for detail) and on the other hand use the information to further enhance the experience of the guests. Your environment, your guest radiate a lot of messages, you can digest with your eyes.
You see the details on the table, in the villa, the dust on a high rim, a pen not presented well, the finger print on the window, and the leaves on the balcony. But also the small changes your guest made to the room, to make his stay more comfortable, more to his liking. There is a message in everything you see. You can learn from everything you observe. You see everything without judging, with an open mind, in order to take a next step in service.
By listening to your eyes, by putting questions marks, and by putting yourself in the position of the guest, you enhance the experience of the guest, just what he is looking for. Always five steps ahead.
Start small, use any opportunity to train your eyes, as this is what everybody can do. ‘Listening to your eyes’ needs practicing, practicing and practicing again. It is not rocket science and can be done along the way. It does not need time investment, just your mind-set and focus vital virtues in hospitality.
by Hugo R. Mechelse, MD and sr trainer at International Butlers
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