The magic of the wine glass
1:17 PM Hugo Mechelse
Amsterdam Hospitality Boot Camp
One day, One trainer (butler), max. 15 participants!
Because your performance as a hospitality professional, be it in a hotel, restaurant, company, or at a fair or an event, is crucial for the wellbeing of your guests and image of your company. We care and we feel responsible and committed to enhance the image of the hospitality in Holland. The Boot Camp will: boost your self-confidence, hospitality traits, mindset and practical skills.
11:06 AM Hugo Mechelse
Polishing shoes: it’s a form of art.
Come to think of it, how may ways of polishing shoes are there in the first place? To be honest, I don’t know. But the objective of polishing shoes I think is universal: long life! Second, for sure the presentation of the owner, as shoes tend to tell a story in themselfs. Not only the type of shoes, the brand, the colour, but surely also whether they are well taken care of.
And that is our concern; to take good care of the shoes. The owner must be able ...
Question is: what is your method of creating that piece of art of a well taken care of shoe?
10:13 AM Hugo Mechelse
Is it a challenge to provide personalised service?
It is very well possible that as a professional due to your mindset and flexibility, you may not have challenges in providing personalised service, as one captain at a luxury hotel mentioned. And still, I would state that you can always look for challenges, for taking a next step; not only ‘can’ but you must.
3:49 PM Hugo Mechelse
What is it that makes people smile (or not)?
Do you ever think about how many times staff in a hotel or restaurant make you smile? That unidentified reason that evokes a pleasure? From my experience, not enough (OK I’m sometimes too critical). But what is that makes it happen or not?
12:43 PM Hugo Mechelse
5-star hotel: no guarantee for 5-star service
Through my work as a butler trainer and passionate promoter of high-end personalised service I have the privilege to see and ‘feel’ 5-star hotels and service all over the world. I have come to know that a 5-star hotel rating does necessarily always include a 5-star service for the guest....
7:16 AM Hugo Mechelse
Communication: it’s common etiquette
Communication is fundamental in any organisation as well as in any relationship. It defines whether people understand each other, it defines whether people are heard.
9:02 AM Hugo Mechelse
The Toothbrush; NOT for brushing teeth!
It is one of the most multi-purpose tools you can use in housekeeping and in butling. I always carry one with me as well...
8:46 AM Hugo Mechelse
Task orientation kills service
It would be hard to find somebody who does not agree with this statement. Then why is it that so many people ignore this and ‘just do their job’?
6:36 AM Hugo Mechelse
Bringing Pleasure to Other People
If only… everybody did their share in making this world a better place......
12:01 PM Hugo Mechelse
Shangri-La in London is open
A wonderful icon in the centre of London: Shangri-La Hotel At the Shard. The new fabulous hotel ...